01. Reservations & Confirmations

All transportation reservations are subject to availability and confirmation by Detroit Metro Limo Transport. Customers must provide accurate pickup and drop-off addresses, travel dates, pickup times, passenger counts, luggage information, flight numbers, and contact details. A reservation is confirmed once our company issues a booking confirmation. If you do not receive confirmation within one to two hours, please contact our reservation department to verify your transportation arrangements.

02. Detroit Metro Airport Pickup & Meeting Locations

Detroit Metro Limo Transport provides prearranged airport transportation at Detroit Metropolitan Wayne County Airport (DTW), including McNamara Terminal and Evans Terminal.

McNamara Terminal: Passengers will receive instructions from their chauffeur regarding the appropriate airport meeting location.

Evans Terminal: Your chauffeur will coordinate pickup at the designated prearranged ground transportation meeting location.

Inside baggage claim meet-and-greet service with a personalized name sign is available upon advance request, where permitted. A $10 parking and meet-and-greet charge applies when selected. Actual pickup locations are subject to airport regulations and operational requirements.

03. Flight Tracking & Airport Waiting Time

Our reservation team monitors incoming airline flights using the flight information provided during booking. If a monitored flight is delayed by the airline, we adjust pickup coordination without additional waiting fees solely because of that flight delay. Passengers should turn on their phones after landing and remain available for chauffeur communication. Additional waiting charges may apply if passengers are not ready or cannot be contacted after the agreed pickup period. Customers must notify us promptly about canceled flights, missed connections, or changes to their itinerary.

04. Waiting Time at Home, Hotels & Businesses

Passengers should be ready at their confirmed pickup location at the scheduled time. We provide a 10-minute courtesy waiting period for non-airport pickups. After this period, additional waiting charges may apply. If a customer does not appear or cannot be contacted within a reasonable time, the reservation may be considered a no-show. Please contact our reservation team immediately if your pickup schedule changes.

05. Cancellation & No-Show Policy

Cancellation requests must be communicated directly to our company. Round-trip reservations contain separate transportation segments, and customers should identify the trip or trips being canceled. Customers are encouraged to retain their cancellation confirmation for their records.

06. Pricing, Gratuity & Payment

Transportation fares are based on the confirmed itinerary, vehicle category, travel distance, passenger requirements, and additional services. Applicable tolls, airport parking, extra stops, waiting time, and other disclosed charges may affect the final fare.

A 20% gratuity is customary for professional chauffeur service. However, the gratuity amount is at the customer’s discretion unless a specific gratuity has been expressly agreed upon during booking.

We accept approved payment methods communicated during the reservation process. Any applicable credit card processing fees will be disclosed before payment and charged only where permitted by applicable rules. Customers are responsible for paying confirmed transportation charges when due.

07. Reservation Changes & Extra Stops

Changes to pickup times, destinations, passenger counts, luggage requirements, or requested vehicles must be communicated to our reservation team as early as possible. Changes are subject to chauffeur and vehicle availability. Additional stops, extended service time, mileage, tolls, or parking may result in an adjusted transportation fare. Any applicable additional charges should be confirmed with our company before the service is provided.

08. Passenger Safety & Conduct

All passengers must comply with applicable transportation laws and reasonable chauffeur safety instructions. Smoking, vaping, unlawful drug use, threatening behavior, harassment, or other activities that compromise passenger or chauffeur safety are prohibited inside our vehicles. Seat belts must be worn as required by law. We reserve the right to refuse or discontinue service when necessary for safety or legal compliance. Vehicles may not exceed their approved passenger seating capacity.

09. Child Car Seats & Booster Seats

Child safety seats and booster seats may be requested in advance, subject to confirmation and availability. The standard charge is $10 per seat, per ride. Customers should provide the child’s age and appropriate restraint requirements when making a reservation. Child restraints must comply with applicable laws and manufacturer instructions. If a legally required suitable child restraint is unavailable, transportation cannot proceed until safe and lawful arrangements are made. Personal child seat storage may be arranged in advance, subject to availability and an agreed storage charge.

10. Luggage & Lost Personal Belongings

Passengers must provide accurate information about the quantity and size of luggage before their scheduled trip. Oversized or excessive luggage may require an upgraded vehicle or additional transportation arrangements. Customers are responsible for checking their belongings before leaving the vehicle. Our company will make reasonable efforts to help locate reported lost items but cannot guarantee recovery. The separate delivery of recovered belongings may involve additional transportation or delivery charges.

11. Vehicle Availability & Substitutions

Detroit Metro Limo Transport makes reasonable efforts to provide the confirmed vehicle category. Specific vehicle makes, models, colors, or individual vehicles cannot always be guaranteed unless expressly confirmed. When necessary, a comparable vehicle may be substituted, provided it accommodates the passenger and luggage requirements of the confirmed reservation. Any material changes to the agreed transportation service will be communicated as appropriate.

12. Weather, Traffic & Unforeseen Delays

Transportation may be affected by severe weather, heavy traffic, accidents, construction, road closures, mechanical problems, airport restrictions, or other circumstances beyond our reasonable control. Our chauffeurs prioritize passenger safety and compliance with traffic laws. Customers should allow sufficient travel time for airport departures and important appointments. Responsibility for delays is subject to applicable law, including any rights or remedies that cannot lawfully be excluded.

13. Vehicle Damage & Cleaning Charges

Customers may be held responsible for vehicle damage caused by themselves or members of their traveling party, excluding normal wear and tear. Excessive spills, bodily fluids, or other contamination requiring specialized cleaning may result in a minimum $200 cleaning charge. Additional documented repair or cleaning costs may apply when appropriate and permitted by law. Charges will be based on the circumstances and supporting documentation.

14. International & Cross-Border Transportation

For transportation between the United States and Canada, passengers are responsible for carrying valid passports, identification, visas, permissions, and other required travel documents. Border crossing times and admission decisions are controlled by government authorities. We cannot guarantee entry into another country or specific immigration processing times. Additional waiting or itinerary charges may apply when disclosed and agreed upon.

15. Privacy, Security & Recording

Customer information collected through reservations is used to coordinate transportation, communicate with passengers, arrange chauffeur assignments, and process payments. Certain vehicles may use security recording equipment where permitted by law. Recording practices, required notices or consents, retention, access, and disclosure must comply with applicable privacy and surveillance laws. Customers may contact our company with privacy-related questions.

16. Refunds & Service Concerns

Completed transportation services are generally non-refundable. Cancellations and no-shows are handled according to the cancellation policy described above. Customers who experience billing discrepancies, service concerns, or transportation-related issues should contact our reservation team for review. Refunds required by applicable law or expressly agreed upon by our company will be honored.

17. Agreement to Terms & Conditions

By making a reservation with Detroit Metro Limo Transport, the booking customer acknowledges these Terms & Conditions. Customers should review the transportation policies before confirming their reservation. Any material changes affecting an existing confirmed booking will be communicated as appropriate. Applicable legal requirements and individually agreed written booking terms take precedence where required.